1. Agreement and scope
These Terms govern access to enodohealth.com, enodoCare, enodoAlly, product trials, accounts, public payment and receipt pages, support, communications, and related services (the "Services"). By creating an account, affirmatively accepting these Terms, or using the Services after being given a reasonable opportunity to review them, you agree to these Terms.
If you act for a clinic or another organization, you represent that you have authority to bind it. A signed customer agreement, order form, data-processing agreement, clinic policy, or patient billing consent may add to these Terms. The signed or more specific agreement controls if there is a conflict.
2. Eligibility
You must be at least 18 years old and legally capable of entering this agreement. Professional users must hold every licence, registration, authorization, and insurance required for their work. The Services are currently offered for use in Canada unless EnodoHealth agrees otherwise in writing.
3. Technology provider; no healthcare relationship
EnodoHealth provides software. EnodoHealth does not provide medical, psychological, psychiatric, counselling, diagnostic, treatment, or other healthcare services and does not create a clinician-patient relationship. Clinics and licensed professionals are solely responsible for care, professional judgment, records they control, informed consent, and compliance with their professional and legal duties.
Information, templates, trends, reminders, summaries, drafts, and demonstrations available through the Services are support tools. They are not medical advice and must not be relied on as a diagnosis, treatment recommendation, or assurance of a clinical outcome.
4. No emergency or crisis monitoring
The Services are not an emergency service, crisis line, or continuously monitored clinical channel. Do not use them to report imminent harm, a medical emergency, abuse requiring urgent intervention, or another crisis. In an emergency, call 911 or the applicable local emergency number. In Canada, call or text 988 for suicide crisis support where appropriate.
Automated features may fail to identify concerning content. Clinics and professionals must maintain and communicate their own emergency and after-hours procedures.
5. Accounts and security
You must provide accurate information, keep it current, protect your credentials and devices, use only your own account, and promptly report suspected unauthorized access. You are responsible for activity under your account unless applicable law provides otherwise. Organization administrators are responsible for assigning and removing authorized access for their workforce.
We may require identity, email, professional, organization, or payment verification. You must not bypass access controls or use another person's information without authority.
6. Clinic and professional responsibilities
Clinics and professionals must obtain all required patient consents and notices; configure access appropriately; verify drafts and outputs before clinical use; maintain independent records and continuity plans required by law or professional standards; respond to patient requests for records they control; and use the Services only within their competence and authorized scope of practice.
A clinic may invite a patient to use enodoAlly and may receive information the patient directs the Services to share. EnodoHealth does not determine whether a clinic's use is clinically appropriate.
7. AI-assisted features
AI-assisted outputs may be incomplete, inaccurate, delayed, or unsuitable for a particular person. They require human review and must not be used as the sole basis for diagnosis, treatment, medication, eligibility, emergency response, or another decision with a significant effect on a person.
You must not misrepresent AI-generated content as independently verified clinical fact. EnodoHealth may change, limit, or disable an AI feature to address safety, privacy, legal, or reliability concerns.
8. Privacy and authorized data use
Our Privacy Policy explains EnodoHealth's handling of personal information. You may submit personal information only when authorized and only through the appropriate secured workflow. Do not place personal health information, payment credentials, passwords, or urgent clinical concerns in public contact or demo forms.
Clinics and professionals must give EnodoHealth lawful instructions and may not use the Services to collect or disclose information in violation of privacy, health-information, human-rights, or professional laws.
9. Acceptable use
You must not use the Services unlawfully; harm, threaten, harass, exploit, or impersonate another person; upload malicious code; probe or bypass security; access data without authorization; disrupt the Services; scrape or copy the Services except as permitted by law; reverse engineer except where a statutory right cannot be excluded; use outputs to make unlawful discriminatory decisions; or use the Services to develop a competing product using EnodoHealth confidential information or protected content.
You must not upload content you lack the right to use. We may investigate suspected misuse and restrict access when reasonably necessary to protect users, the Services, or third parties.
10. Third-party services and integrations
The Services may connect to payment, calendar, email, hosting, analytics, forms, identity, AI, app-store, or other third-party services. Their own terms and privacy notices may apply. EnodoHealth is not responsible for a third party's independent services, acts, or outages, but this does not reduce obligations that applicable law places on EnodoHealth for service providers handling information on our behalf.
11. Fees, subscriptions, and patient payments
Fees, plan limits, taxes, renewal, cancellation, and refund terms for clinics are stated at purchase or in a customer agreement or order form. Unless those terms say otherwise, recurring subscriptions renew for the selected period until cancelled and cancellation applies at the end of the paid period. Mandatory consumer rights remain unaffected.
Patient payment obligations, prices, cancellation or no-show policies, card authorization, collection timing, and refunds are set by the applicable clinic and shown in the clinic-specific billing terms or consent. Payment processing is performed by a third-party processor. EnodoHealth does not independently create a patient's obligation to pay for care.
12. Intellectual property and content
EnodoHealth and its licensors own the Services, software, branding, documentation, and related intellectual property. Subject to these Terms and applicable paid terms, EnodoHealth grants you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose.
You retain ownership of content you lawfully submit. You grant EnodoHealth the limited rights needed to host, process, transmit, display, secure, and otherwise handle that content to provide the Services, follow your instructions, and meet legal obligations. Feedback may be used without restriction provided it does not identify a patient or disclose confidential information.
13. Availability and changes to the Services
We work to provide reliable Services but do not guarantee uninterrupted or error-free operation. Maintenance, security events, third-party failures, internet conditions, and legal requirements may affect availability. Clinics must maintain reasonable downtime and continuity procedures for care and business operations.
We may improve, replace, limit, or discontinue features. Where a change materially reduces a paid core service, notice and any remedies stated in the customer agreement or required by law apply.
14. Disclaimers
To the extent permitted by law, the Services are provided "as is" and "as available". EnodoHealth disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant clinical outcomes, regulatory compliance by a clinic or professional, or that an automated output will identify every relevant fact or risk.
Nothing in these Terms excludes a warranty, condition, representation, or remedy that applicable law does not permit the parties to exclude.
15. Limitation of liability
To the extent permitted by law, EnodoHealth is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or business opportunities arising from the Services. For claims arising from paid Services, EnodoHealth's aggregate liability is limited to the fees paid to EnodoHealth for the affected Services during the 12 months before the event giving rise to the claim. For other claims, the aggregate limit is CAD 100.
These limits do not apply to fraud, wilful misconduct, gross fault where it cannot lawfully be limited, death or personal injury caused by negligence where liability cannot be limited, or any other liability that applicable law prohibits us from limiting. Mandatory consumer rights remain unaffected.
16. Suspension, termination, and account closure
You may stop using the Services and may request account closure through available settings or support. Fees, records, data return, and transition assistance are governed by the applicable customer agreement and law.
We may suspend or restrict access when reasonably necessary for security, non-payment, unlawful use, material breach, risk to another person, or legal compliance. We will provide notice and an opportunity to cure when reasonable, unless urgent action or law prevents it. Sections that by their nature should survive termination continue to apply, including accrued payment obligations, intellectual property, disclaimers, liability limits, and dispute terms.
17. Changes to these Terms
We may update these Terms. We will post the revised version and effective date and provide advance written notice when required by law or when a change materially affects user rights or obligations. Changes required for security, law, or a new optional feature may take effect on a different timetable where permitted.
Where Quebec consumer law applies to a unilateral amendment that increases a consumer's obligations or reduces ours, the notice will identify the changed clause, its former wording, the effective date, and the consumer's applicable right to refuse the amendment and cancel without cost. A significant new collection, use, or disclosure of personal information is handled under the Privacy Policy and requires fresh consent where applicable. Minor corrections and clarifications do not require renewed acceptance.
18. Governing law and disputes
These Terms are governed by the laws of Quebec and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to mandatory law, the courts located in Montreal, Quebec have exclusive jurisdiction. Before filing a claim, each party will make a reasonable good-faith effort to resolve the dispute by written notice.
Nothing in this section prevents a consumer from relying on mandatory protections or filing with a court or regulator that applicable law allows.
19. Contact
EnodoHealth Inc., Montreal, Quebec, Canada. Email: support@enodohealth.com. Because EnodoHealth does not publish a physical office address, contractual and legal notices should be sent by email unless a signed agreement provides another notice method.